This training workshop will benefit any role that relies heavily upon telephone communication, whether it be for telesales or for appointment making etc. The course highlights and develops the key elements of good communication skills.
1-DAY COURSE
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Description
All aspects of the fundamental telephone communication process are explored in this interactive workshop to ensure a thorough understanding of the requirements of the role and how to optimise the return from all activities.
Topics include:
- Telephone prospecting sequence – probe, confirm, match and close
- Using a prospecting system
- Working with and optimising existing customer records systems
- Questioning skill sets to rapidly identify needs and interest
- Telephone representation of your organisation with professionalism and zest
- Negotiation and closing skills on the telephone
- Gaining commitment
- Follow up and collation of data
The ‘Telephone Communication Skills’ course is broken up into modules, combining instructor-led learning sections, followed by quizzes and exercises to ensure that the key learning points have been absorbed and retained.
Would you like to find out more?
Complete our enquiry form and we will call you back to discuss your requirements.