Customer Service Skills

Discover Assimilate Training’s workshop training courses which explore a variety of Customer Service Skills topics.

These courses are ideal for any role within your business where good customer service skills are essential; whether it be supporting customers on the phone, or meeting customers as a field service engineer or sales engineer.

Assimilate Training has been producing workshop training courses for over sixteen years.

We offer full customisation. We will create a course that will include your products/services and marketplace.

The mix of seminar theory, practical exercises and interactive role play elements, ensure your staff will retain all the key content, ready to apply it to their role straight away.

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  • Customer Service Skills

    Customer Service Skills – WORKSHOP

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    Customer service is often a skill learnt on the job, and not always to a consistent and satisfactory manner. However, this course will ensure you gain a solid understanding of the key values and skills required to provide a high standard of customer service.

    This course will help staff from a variety of business functions – from field sales staff and service engineers, to telephone customer support staff.


    (Price is per person)

  • Communication Skills

    Telephone Communication Skills – WORKSHOP

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    This training workshop will benefit any role that relies heavily upon telephone communication, whether it be for telesales or for appointment making etc. The course highlights and develops the key elements of good communication skills.


    (Price is per person)