Customer Service Skills

Discover Assimilate Training’s online training courses which explore a variety of Customer Service Skills topics.

These courses are ideal for any role within your business where good customer service skills are essential; whether it be supporting customers on the phone, or meeting customers as a field service engineer or sales engineer.

Our online training courses can be accessed from your home, or workplace, as and when convenient for you.

Each course comprises of a series of modules, all with their own assessment, which allows you to dip in and out when you have time.

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  • Sales

    Telephone Communication Skills – ONLINE

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    This course will benefit any role that relies heavily upon telephone communication, whether it be for telesales or for appointment making etc. The course highlights and develops the key elements of good communication skills.

  • Sales

    Customer Service Skills – ONLINE

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    Customer service is often a skill learnt on the job, and not always to a consistent and satisfactory manner. However, this course will ensure you gain a solid understanding of the key values and skills required to provide a high standard of customer service.

    This course will help staff from a variety of business functions – from field sales staff and service engineers, to telephone support staff.