Customer Service Skills

Customer Service

Customer service is often a skill learnt on the job, and not always to a consistent and satisfactory manner. However, this course will ensure you gain a solid understanding of the key values and skills required to provide a high standard of customer service.

This course will help staff from a variety of business functions – from field sales staff and service engineers, to telephone customer support staff.

1-DAY COURSE

We customise all our courses to reflect your products/services and marketplace – find out more

Description

Many teams within your business will have some experience of dealing effectively with customers, but during this training workshop participants will gain a better understanding of the principles of good customer service, to further enhance the company’s reputation and also to enable them to identify and secure other leads and opportunities whilst liaising with their customers.

The course covers:

  • Defining good customer service
  • Why is good customer service important?
  • Review of personal skills
  • The service balance – competence and care
  • Communication skills
  • Telephone handling skills
  • Building relationships with customers
  • How to handle complaints and managing difficult customers
  • The importance of working to quality standards
  • The benefits of providing exemplary customer service

The ‘Customer Service Skills' course is broken up into modules, combining instructor-led learning sections, followed by quizzes and exercises to ensure that the key learning points have been absorbed and retained.

Would you like to find out more?

Complete our enquiry form and we will call you back to discuss your requirements.