Telesales Skills Training

The Assimilate Telesales strategic seminar and workshop highlights and develops the key elements of prospect management using the telephone.

All aspects of the fundamental Telesales process are explored to ensure a thorough understanding of the requirements of the role and how to optimise the return from all prospecting activity.

Topics include:

• Telephone prospecting sequence - probe, confirm, match and close
• Using a prospecting system
• Working with and optimising existing customer records systems
• Questioning skill sets to rapidly identify needs and interest
• Telephone representation of your organisation with professionalism and zest
• Negotiation and closing skills on the telephone
• Gaining commitment
• Follow up and collation of data

The practical workshop focuses on script development and customer records optimisation to test out and develop in situ, a more successful methodology for gaining commitment from customers.